1) FIFA 17 (Comfort Trade) - We failed to log in your account to transfer the coins to your account because:
① You gave us the wrong FUT security answer. If you are not sure or forget your FUT security answer, please learn how to reset the FUT security answer here.
② You bind your credit cards to your game account. Learn how to unbind your credit cards here.
③ You log in your account while we are recharging coins to your account. Please not to log in your account before you receive an email to notify you we complete the Comfort Trade.
2) FIFA 17 (Player Auction)
① You don't list the player with the Start Price and Buy Now Price as our site shows so we cannot find your player.
② You don't list the player you choose from the list
4) Other reasons
① Technical errors like Internet down-time
② Order in verification process
③ E-check payment takes 3-7 days to arrive
④ Stock-out coins are being restocked
If you want to change the password of the account you buy from us, please check there's no problem to log in and use it. Or we won't be responsible for the account after you change any information of the account.
We 100% guarantee your account security. You could change the password before and after transaction.
You won’t lose any player.
The only thing we do is to recharge coins to your account. We won’t change anything of your account.
It's the regular way to deliver coins, but you'll have to own specific players for the coins.
You sell a player in the transfer market, tell us the player information, then we find and buy him. You get the coins.
We won't give you the player back and cover the EA tax either.
The eCheck payment takes 3-7 days to arrive. We'll deliver the coins once the payment arrives.
You can pay with multiple payment methods. Payment methods full list please click here. Please choose the payment method you prefer before check out. More payment methods continue to be added in the near future.
To ensure your financial safety, verification is only required for first-time customers who pay via PayPal (including pay with Credit card via PayPal). It takes only a few minutes. You don't need any verification if you pay with other payment methods.
NOTICE: Further verification will be required for some exceptional cases (infrequent) to avoid the risk of scams.
1) Account Verification Failure
-Go to ea.com and log in.
-Click your username, then My Account.
-Select Security and find the Login Verification section.
-Click Turn On to activate Login Verification, verify your security question, and select only Email to receive your verification code. https://help.ea.com/en/article/origin-login-verification-information/
3) Please turn on 2 factor code via email
If you installed App Authenticator on our phone to get the security code, please change to the method get your security code through the emailbox and phone SMS instead of App Authenticator.
-Please sign in your account on www.origin.com.
-Choose "Privacy Settings".
-Click "Security", when you see the the "Login Verification" is "Turn off", please "Turn on" it.
-Then please choose to receive the security code through emailbox only. https://help.ea.com/en/article/origin-login-verification-information/
Any question, please feel free to contact our Live Chat.